Shipping policy
Shipping Information
At Neko In The Box, we offer free shipping on all orders over $70 USD or the equivalent value in your local currency.
Order Processing Times
Orders are typically processed and prepared for dispatch within 1–3 business days after they are placed.
An order is considered dispatched once it has been handed over to the shipping carrier and begins its journey to the delivery address provided at checkout.
During peak periods, promotional events, or public holidays, processing may take up to 7 business days.
Estimated Delivery Times
🇺🇸 United States: 7–10 business days
🇬🇧 United Kingdom: 7–10 business days
🇪🇺 Europe: 7–12 business days
🌍 Other countries: 10–15 business days
These estimates begin after the order has been dispatched.
Shipping carriers may occasionally experience delays due to severe weather, customs clearance, seasonal demand, or other circumstances outside our control.
Order Changes and Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Incorrect or incomplete details may cause delays, failed delivery, or order cancellation.
If our system identifies a potential issue with your address, our support team may contact you for clarification. If we do not receive a response within 3 business days, we may cancel the order and issue a refund where appropriate.
To request a change to your delivery information, contact us at: support@nekointhebox.co
Please contact us within 24 hours of placing your order. We will do our best to update the details, but changes cannot be guaranteed once processing or fulfilment has begun.
Delivery Delays
At Neko In The Box, we work to ensure every order arrives as quickly as possible. However, delays may occur due to:
- Courier or transportation disruptions
- Severe weather
- Customs processing
- High seasonal demand
- Payment or address verification
- Local delivery service interruptions
Exact delivery dates cannot be guaranteed, but we will assist with significant delays and work with our fulfilment and shipping partners to resolve issues where possible.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes, or customs charges imposed by the destination country.
These charges are determined by local authorities and, unless stated otherwise at checkout, are the responsibility of the customer.
Customs processing may also extend the estimated delivery time.
Lost, Stolen or Missing Packages
If your tracking information shows an unusual delay, loss, or confirmed delivery but you cannot locate the parcel, please:
- Check with household members, neighbours, reception areas, and safe delivery locations.
- Contact the shipping carrier using your tracking number.
- Email support@nekointhebox.co with your order number and tracking details.
We will review the case and assist you with the courier. Depending on the circumstances and investigation outcome, a replacement or other resolution may be offered.
Customers may also be required to submit a courier claim or local incident report where necessary.
Returned or Undeliverable Packages
Orders returned because of an incorrect address, failed delivery attempts, refusal of delivery, or failure to collect the parcel may require an additional shipping fee before they can be resent.
Original shipping charges may be non-refundable where permitted by applicable law.
Shipping Policy Updates
Neko In The Box may update this Shipping Policy when our fulfilment services, delivery regions, or shipping terms change.
The version displayed on this page at the time of purchase will apply to the relevant order.
For questions about shipping, contact: support@nekointhebox.co